F.A.Q.
Shopping Questions
Can I return or exchange my purchase if it doesn’t fit?
Unfortunately, no. We are not able to provide returns or exchanges because all consignor accounts receive their portion of the price immediately upon completion of the sale. We do however offer several fitting rooms for your convenience.
What forms of payment do you accept?
We accept cash, VISA, MC, Discover, Paypal and checks with a valid picture ID & 2 phone numbers.
Is everything in your store also listed on your website?
That would be nice but unfortunately there just isn’t enough time or staff to pull that off. See, we process between 500 and 700 pieces per day PER STORE. So, because of our high volume, we carefully choose pieces that are most coveted and desirable to photograph and load to our website.
Do you ship?
Absolutely! We have tons of clients who buy from our online LIVE Facebook Videos and Social Media Posts. We charge $7.99 per order (no matter how many pieces!) So shop away! We’ll be happy to ship or hold for instore pick-up if you prefer.
Will you hold an item for me?
Unfortunately, no, we cannot HOLD items overnight. We are bound to respect our consignor agreement which specifies 90 days of sales floor exposure. But, we will gladly hold pieces during your in-store shopping visit while you continue to browse. Hopefully this will make your shopping experience more pleasant.
Can I be called first when an item marks down?
Our policy allows that the first person presenting the item for payment in the store on any given markdown date will be the person receiving the item. It’s a first-come-first-serve basis.
Still need help? Send us a note!
For any other questions, please call us on 256-739-3550 or 256-351-0666
